Welcome to Dynamic CCTVs Technical support section
Contact Support. Forgot Password. Email: Please enter your email. Verify Code: Please input correct verify code. Send Reset Password Email. If you have any questions related to login and registration，please contact us. Hikvision is the world's leading supplier of video surveillance products and solutions. Since its inception in 2001, Hikvision has played an active role in video surveillance market, devoting 8%.
Over time we will be building this section of our website into a complete reference tool for all our products featuring manuals, software, guides and FAQs which will be made available to all our clients for viewing and downloading. Providing the very best after sales services for our products has always been one of our key principles and we believe this section as it grows will help us achieve this goal, but to do this we need your help! The questions and queries you raise as installers offer important feedback for our products and will help provide a more thorough service. So if you have a question regarding our equipment that is not covered by this section then please call our dedicated technical line on 01642220166 where one of our trained technical staff will be more than happy to hear from you.
To ensure we continue to give the very best technical support and customer service ALL support calls are recorded for the purpose of training and quality control.
Alternatively you can fill out the email support form within this section or email our technical department at: technical@dynamic-cctv.com
The interactive map below shows a sample of hacked and vulnerable Hikvision IP cameras across the USA and Europe. Hover over a marker to see an image from that camera:
[Note: this report and map was originally published on Dec 18th for the USA only. We have now updated it to include / display European cameras.]
This map helps visually demonstrate how wide the practical impact and risk of easy to exploit vulnerabilities. The devices mapped above all suffer from the Hikvision IP Camera backdoor, demonstrated in the video below:
Hikvision cameras vulnerable to the backdoor exploit are accessible across the US. Many of these cameras have already been exploited, altered to show 'HACKED' in place of the camera name as one example:
Additional Details
There are ~3,400 yellow markers for vulnerable cameras, and ~700 red markers for 'HACKED' cameras (note in some cases, the OSD text is disabled, so while the camera name has been altered, it may not be shown in the image).
The average firmware found on the vulnerable cameras had a build date over 2 years old, showing that many users do not update firmware once a device is setup.
Methodology To Create Map
This is how IPVM built the interactive map. Device IPs were exported from Shodan, the result of a search for Hikvision cameras globally. Call of duty advanced warfare support line. Each device was evaluated against 3 key criteria:
- Was it located in the US or Europe, based on results of an IP Geo Lookup
- Was it a Hikvision device, - Hikvision OEM's were excluded
- Did the camera have its name changed to some variation of 'HACKED'
If the above criteria were met, a snapshot image using a public URL (/onvif-http/snapshot?auth=YWRtaW46MTEK) was taken and logged, along with latitude/longitude coordinates provided by the IP geo lookup. These scans were done throughout December 2017, though some devices had inaccurate time stamps that may indicate other dates.
IP address geolocation services typically do not provide precise locations, so camera locations shown will be accurate to a general area but not the exact location.
The geolocation data was used to plot points, using Google Maps, with the snapshots associated with each camera/location to be displayed when hovering over the point.
Europe GDPR Concerns
The EU General Data Protection Regulation (GDPR) [link no longer available], set to go in effect May 25, 2018, specifies potential fines for companies that expose data that can directly or indirectly identify a citizen of the EU without their consent. By shipping cameras with a hard-coded backdoor, Hikvision exposes EU citizens to such data disclosures without consent. Pokemon roms for computer. Though Hikvision argues they patched the backdoor once they were made aware of it, they still shipped millions of cameras with this vulnerability, of which numerous are installed across Europe. Many owners of these cameras are unaware of this backdoor which exposes their cameras.
OEMs Add more
This map shows only Hikvision-branded cameras, if OEMs are included (see 80+ Hikvision OEM Directory), the map would have 5,000+ points in the US alone, and many more in Europe.
Only Data From Shodan
Hikvision Support Phone Number
Additionally, while Shodan has a large number of Hikvision devices in its database, Shodan does not represent all of the internet-accessible Hikvision devices. Devices are added (or removed) daily, IP addresses may have changed, or units may have been temporarily offline during scans. While it is impossible to estimate what percentage of accessible Hikvision devices are in Shodan's database, we can guarantee there are more vulnerable/hacked devices than just those shown on the map.
Excludes Bricked / Hacked Offline Cameras
Many Hikvision IP cameras have been reported as being brought offline, either to update firmware and resolve the vulnerability or to remove remote connectivity to them when users realize the risks of placing vulnerable cameras on the internet.
Hikvision Online Chat Support Software
These cameras, by definition, are excluded, since they can no longer be reached.
Revit for ubuntu. Only Shows People Who Have Not Fixed
The number of Hikvision cameras that have been hacked in some way are certainly far greater, since this map only shows IP cameras that have not been fixed by December 2017. The reports of hacking peaked in October and November (following the September disclosure here), giving users a month, or more, to notice and resolve these issues.
Reports of Hikvision cameras having 'HACKED' text, or exhibiting other symptoms of hacking have been circulating for the past few months, e.g.:
An ipcamtalk thread from a user experiencing their Hikvision camera being hacked:
Hikvision Online Support
Other ipcamtalk threads from users experiencing cameras being factory reset via the backdoor exploit: 1, 2, 3.
Improving Cybersecurity Lessons
Users should consider the following lessons:
Hikvision Customer Support
- Make sure you can trust the intentions and competence of the video surveillance manufacturers you select.
- Timely update your device's firmware.
- Beware of manufacturer's UPnP settings (see Hikvision UPnP Hacking Risk).
- Do not port forward your devices (pace Hikvision Hardening Guide Recommends Port Forwarding).
- Strongly consider using VPNs (see VPNs for Video Surveillance).
